Privacy Policy

Contact details

If you want to exercise your data protection rights or have questions about how your personal information is handled, please contact us using the email address above.

What information we collect, use, and why

To provide and improve products and services for clients, Matras House Limited may collect or receive the following categories of personal information:

• contact details you choose to send to us directly by email, such as your name, email address, phone number, company details, and the contents of your message.
• enquiry information you choose to provide when discussing property investment opportunities, strategic goals, budget position, timescale, and related requirements.
• information you may provide on the external Investors Clinic booking page after leaving this website, to the extent that information is shared back with Matras House as part of managing investor conversations.
• technical information generated by standard website operation, such as IP address, browser type, device information, and page requests, where this is processed through hosting, security, and server log systems.
• records of correspondence if you contact us with a query, complaint, or follow-up request.

We use this information to respond to enquiries, assess whether we can assist with your property investment interests, maintain website security and performance, and manage ongoing communications with you.

Lawful bases and your rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Depending on the context, Matras House Limited currently relies on the following lawful bases:

• legitimate interests, where you contact us about property investment matters and it is reasonable for us to review and respond to your enquiry.
• steps prior to entering into a contract, where you ask us to discuss potential services, transactions, or investment-related engagement.
• legal obligation, where we need to retain or disclose information to comply with applicable law, regulation, or lawful requests.
• consent, where this is specifically requested, for example if we introduce optional marketing communications or non-essential tracking technologies in future.

Under UK GDPR, you may have the right to request access to your personal information, request correction of inaccurate data, request erasure, request restriction of processing, object to processing, request portability where applicable, and withdraw consent where consent is the lawful basis.

If you make a rights request, we will respond without undue delay and in any event within the time required by law.

Where we get personal information from

• directly from you, when you email us or otherwise contact us.
• from your interactions with this website through standard technical logs and security processes.
• from the external Investors Clinic booking page, if you choose to use it and the resulting enquiry details are passed to Matras House.
• from professional advisers, partners, or introducers where relevant to a specific investment conversation and permitted by law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, manage prospective client relationships, keep appropriate business records, and comply with legal or regulatory obligations.

Retention periods may vary depending on the nature of the enquiry, any resulting business relationship, and applicable legal requirements. If information is no longer needed, we will delete it or anonymise it where appropriate.

Who we share information with

Matras House Limited may share relevant personal information only where necessary with:

• website hosting, infrastructure, and security providers
• email and communication providers used to receive and manage enquiries.
• the provider of the external booking page linked from the Investors Clinic section, where you choose to use that service.
• professional advisers, such as legal, compliance, or accounting advisers.
• regulators, courts, law enforcement, or other authorities where disclosure is legally required.

Third-party services and links

This website includes links to third-party services, including the external Investors Clinic booking page. When you follow those links, you leave the Matras House website and the third party will process your information under its own terms and privacy notice.

You should review the privacy notice of any third-party service before submitting personal information to it.

How to complain

If you have concerns about how Matras House Limited uses your personal information, please contact us first using contact@matrashouse.co.uk.

You also have the right to complain to the Information Commissioner's Office in the United Kingdom: